PRIVACY POLICY

This Privacy Policy explains the approach taken by 3Gem Media Group (“3Gem Media Group”, “we” or “us”) towards the personal information and data that we collect and access about you (“Your Information”) when signing up to any of our services, visiting our website, electronically responding to our online advertisements or when you send us communications via any computer, mobile or other similar electronic devices (“Device”). Please read this document carefully before proceeding to understand what use of our website and services will mean to you and your Personal Data or personally identifiable information (“PII”) (as defined by the GDPR).

By using this Website, responding to our online advertisements and/or providing Your Information you consent to use of Cookies and our use of Your Information as described in this Privacy Statement; and the terms and conditions of this Privacy Statement. If you do not consent, then please do not proceed further and do not provide Your Information. Your use of Services is completely voluntary and therefore 3Gem Media Group processing of your data and PII in connection with the Services and this Privacy Policy is with your consent. 3Gem Media Group Limited strives to conform its privacy practices to applicable laws, codes, and regulations, and the codes of standards of applicable market and opinion survey research associations, including, without limitation, CASRO, MRS and ESOMAR.

The Website is designed to use Cookies to collect information and in some parts of our website, we specifically ask for Your Information. Cookies are small text files that store certain data on a device or computer. 3Gem Media Group may use session and persistent cookies for several purposes including, without limitation, to provide a better survey experience, quality control and validation.

We detail the scope of data processing, processing purposes and legal bases below. In principle, the following comes into consideration as the legal basis for data processing as provided in Art. 6 para. 1:

We may collect Special Categories of General and Personal Data about you (this includes details about your health status, ethnic social origin, conscience, belief, genetic data, biometric data, property details, marital status, family details including details of your children, parents, spouse or spouses, sex or sexual orientation and biometric data). We will rely on any of the legal basis provided above for such collection.

When you sign up for our panel you may also be asked to provide certain Personal Identifiable Information and demographic information about you such as your name, address(es), telephone number(s) (including home, mobile, and/or business telephone numbers), email address(es), date of birth, the unique identification number (“PID”) we assign to you and Sensitive Data and additional information you voluntarily disclose to us. Any other data along with PII will be stored securely and only kept when necessary, such as to provide our services to you.
By way of clarification, by voluntarily disclosing Sensitive Data to 3Gem Media Group you expressly consent to the transfer and exporting of Sensitive Data by 3Gem Media Group for storage and processing.

3Gem Media Group affirm that we will always treat Your Information as confidential. We will use good practices to keep it secure and will otherwise abide by the relevant data protection and privacy laws.

If you provide Your Information on the Website in relation to any products and services from 3Gem Media Group, or send us an electronic communication, we will use Your Information for the purposes (“Purpose”) of providing and operating the product or service you request or responding to your electronic communication and for other related purposes that may include:

• Following up on any product or service application which you have shown interest in;
• Updating our records about you;
• Understanding your needs;
• to process any enquiries raised by you and other communications initiated by you in relation to your dealings with 3Gem Media Group and any services provided;
• Complying with laws or regulations;
• Research and statistical analysis with the aim of improving our products and services;
• Handling queries and complaints.
• Creating aggregated reports against survey answers provided.
• when permitted by you, to send you marketing communications keeping you informed about our activities;
Please ensure you also read the Terms and Conditions applicable to these products and services.

We will never pass or sell your information to any third parties for marketing purposes under any circumstances. We believe heavily in the integrity of our clients and only believe you should be contacted with relevant information. We may pass your information to third parties for providing the services detailed within this Privacy Policy, including things like storing your data and helping us manage your account. This is purely for the purpose of safely and securely storing your data and will only be with companies that can be confirmed to fully comply with the GDPR.

When using Your Information for the Purposes we may need to disclose it to more than one company within 3Gem Media Group and to our agents, advisors and third-party service providers (“Other Parties”). When this happens, we will require the Other Parties to handle Your Information using the same level of care that we apply. We will also require them to only use Your Information according to our instructions and directions. If the Other Parties are overseas Your Information may be sent to another country including countries with weaker privacy and data protection laws than in your country of residence. We will not otherwise disclose Your Information to third parties unless we have your permission, or we are under a legal or similar obligation. Please note that your Information may be disclosed to:

• Regulators, supervisors, governments or quasi-governmental authorities in countries where we, our agents, advisors or third-party service providers have a presence;
• Agents, advisors or third-party service providers under a duty of confidentiality to 3Gem Media Group;

We will retain Your Information for as long as the Purpose for which we collected it continues. It is then destroyed unless further retention is required to satisfy a legal, regulatory or accounting requirement or to protect our interests.

a) The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorized third parties. It is your responsibility to maintain the secrecy of any user ID and login password you hold.

b) Information passing over the Internet may be transmitted internationally (even when sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than in your country of residence. As a result, we do not accept responsibility or liability for the confidentiality, security or integrity of Your Information in connection with its transmission over the Internet.

In order to maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorized activities, we reserve the right to monitor all Internet communications including web and email traffic into and out of our domains.
Your data will only ever be transferred via secure methods to ensure that your data is as safe as possible and never knowingly or negligently passed to any unwarranted third parties. Your data will never be willingly passed to any individual / organizations /companies that do not comply with the GDPR in full even if they operate outside of the European Economic Area.

In some circumstances you may have the right to restrict how your personal data is processed, such as when the accuracy of your Personal Data is contested. If you have any concerns about how we process Your Data, please raise this via dpo@3gem.com while regular mail should be sent to In some circumstances you may have the right to object to how we process Your Data, but this does not mean you can decide or choose how we process your personal data other than in relation to marketing. If you have any concerns about how we process your personal data, please discuss this with your assigned relationship manager or reach out to us through the assigned customer care channels. We may not be able to offer the services if you do not want us to process the personal data, we consider it necessary to provide the services.

You have the right to request a copy of any data processed in relation to you.

You can request at any time that we correct Your Data through our Customer Care channels or through your relationship manager.

To request a copy of the personal data you have given to us in a machine-readable forma

In some circumstances you have the right to ask us to delete your personal data, for example if we no longer have a valid reason to process it

All Data is stored on servers located in the United Kingdom, where 3Gem Media Group Limited servers are located. If you reside outside of the European Union, your personal information will be transferred and exported to the United Kingdom and by agreeing to this Privacy Policy, you consent to 3Gem Media Group Limited transferring and exporting your information, including, without limitation personal data and sensitive personal data, to the United Kingdom.
3Gem Media Group Limited complies with the - European Union (“EU”) GDPR and the EU-U.S. Privacy Shield Framework regarding the collection, use, and retention of personal data from EU member countries and the United States. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Please contact us if you have any question or concerns about how we process your personal data or want to exercise any of your rights in relation to Your Data via dpo@3gem.com while regular mail should be sent to

From time to time, we may need to update this Privacy Policy because of changes in regulation / legislation / law, changes in how our services operate, or changes to our company structure etc. 3Gem Media Group reserves the right to amend or modify this privacy policy from time to time and your continued use of our products and services constitutes your agreement to be bound by the terms of any such amendment or variation. We ask that you regularly check this Website to make sure you are familiar with the most recent version. In the instance that there is a change in our Privacy Policy, you may be required to agree to the new policy before proceeding to use our services or website.